Kazakhstan's toll roads spark outrage as costs rise but conditions lag

Public frustration is rising in Kazakhstan over toll roads that many claim are raising travel costs without delivering better conditions. Complaints about road operations, including tolls, have jumped by 50% in the past year, totalling 60,000 cases. The issue has now prompted government action after Prime Minister Olzhas Bektenov ordered an investigation into the growing concerns. Kazakhstan currently operates 26 toll sections, covering a combined length of 4,883 kilometres—nearly a fifth of the country's main road network. Since the system's launch, 1,200 kilometres of toll roads have been added to key routes, including the Astana–Karaganda, Astana–Kostanay, Almaty–Karaganda, and Shymkent–Taraz–Korday highways.

Revenue from these tolls is meant to fund maintenance, repairs, and safety upgrades. The state-owned KazAvtoZhol company oversees the network, with its finances subject to annual audits and public reporting. Despite these measures, many drivers argue that road quality has not improved in line with the rising costs. In response, Prime Minister Bektenov has called for stricter monitoring, including expanded use of artificial intelligence to assess road conditions. Authorities have also been instructed to focus on improving roadside services, an area that has drawn particular criticism from motorists.

The government's investigation aims to address the surge in complaints and ensure toll revenues are used effectively. With 19.5% of the national road network now toll-based, the outcome of these measures will directly impact travel costs and road standards across the country. KazAvtoZhol's next steps will be closely watched as officials push for visible improvements.