Kazakhstan cracks down on rail safety after inspections reveal violations

The Ministry of Transport of Kazakhstan has carried out inspections on several key rail routes. Officials examined trains running between Astana and Uralsk, Astana and Arkalyk, Kostanay and Almaty, as well as Kyzylorda and Kokshetau. The checks revealed issues with equipment and passenger service standards.

During the inspections, experts reviewed the technical state of carriages, sanitary conditions, and facilities for passengers with limited mobility. They also assessed the operation of CCTV systems on board. Several violations were found in these areas.

Formal reports were prepared, and carriers received official orders to fix the problems. Passengers affected by service shortcomings can now submit complaints through the Situation Center. The dedicated messaging line for complaints is available at +7 700 098 35 35. The ministry has announced that similar inspections will take place regularly. This move aims to ensure ongoing compliance with transport safety and service quality standards.

Carriers must now address the identified issues to meet regulatory requirements. The ministry’s decision to conduct routine checks suggests a stronger focus on maintaining rail service standards. Passengers have been given a direct channel to report concerns about their travel experience.