Astana's iKOMEK 2.0 hits one million requests in early 2026

Astana’s digital service platform, iKOMEK 2.0, has reached a major milestone in 2026. Since January, residents have submitted over one million requests through the system. The platform was designed to streamline interactions between citizens and city services, making them faster and more efficient. The upgraded system operates on modern architectural principles and flexible development frameworks. This has led to a noticeable boost in processing speed, allowing quicker responses to public concerns. Askar Taksimov, head of Astana’s City Monitoring and Rapid Response Center (iKOMEK109), oversees the platform’s operations.

Residents most frequently raise issues related to healthcare, public transport, power supply, urban infrastructure, and utility services. These topics dominate the requests logged in the system. In recognition of the platform’s success, the iKOMEK 2.0 team thanked Astana’s residents for their active participation and trust. The high volume of engagement reflects growing civic involvement in improving city services.

With over a million requests processed in early 2026, iKOMEK 2.0 has proven its ability to handle large-scale citizen feedback. The platform’s focus remains on delivering swift, convenient, and effective solutions for Astana’s residents. City officials continue to monitor its performance as demand grows.